Voice Connect CX
Connectivity to your Contact Centre solution
Many contact centers require connectivity to unified communications platforms. The logic behind this requirement is to enable outbound and internal communication with the contact center and allow agents to communicate simultaneously with back office employees as well as with customers via the contact center platform.
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Voice Connex also offers certified Microsoft Teams Direct Routing connectivity that simplifies the integration of Microsoft Teams with the contact center infrastructure that is seamless, rapid and cost-effective.
Streamlined Customer and Tenant Onboarding
Accelerate deployments and operations with centralized multi-tier lifecycle automation tools
Smooth and Fast Integration
Integrate and customize third-party applications with flexible APIs, including IT service management, HR systems and analytics tools
Optimize Costs
Reduce operational and training costs with fewer systems to deploy and manage
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Secure, Scalable and Reliable
Built-in Microsoft Azure cloud infrastructure
Multi-UCaaS Support
Supports Microsoft Teams, Zoom Phone and Cisco Webex voice servicesTransactable in Azure
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Marketplace
Purchase services directly from Azure with your existing Microsoft subscription