Interaction Recording

Recording calls in TEAMS

• Next-generation, cloud-based SaaS solution

• An intelligent, cloud-based recording solution for all Microsoft Teams voice interactions.

• Designed for maximum deployment flexibility and scalability, the service makes it easy for companies to capture all interactions, index and tag recordings and retrieve and analyze them effortlessly.

• Identify and monitor fraudulent activities

• Keep track of agent performance for improved customer service

• User-friendly and intuitive web-based UI and embedded in Teams App

• Full time recording

• Flexible retention policies and BYOS

• Call-tagging & noting – add user definable tags to call metadata

• 256-bit AES at rest & 256-bit SSL/TLS in Motion Encryption

• User single sign-on

• AAD mapping/authentication

• Strict security and data access standards

• Extensive role-based permissions and access control

• Audit trail – logging of all user activities

• Export call records and audit trail reports

Features

Applications

• Regulatory compliance

• Quality assurance

• Malicious call handling

• Convenience recording

• Training, Coaching

Security & Compliance

• Compliance with regulations such as MiFID II, GDPR, PCI DSS, HIPAA and E-Discovery

• Compliance Standards: CPRA, CCPA, GDPR

• Microsoft Azure SSO

• Certified:ISO 27001, ISO 27032, SOC 2 Type II

< Back

Smart Choice for AI-Enhanced Compliance, Quality and Malicious

Call Recording

a fully secured, intelligent enterprise compliance-recording solution that empowers organizations to effortlessly capture, index and ensure the quality of all customer and internal interactions, spanning external and internal communication channels.

Our Recording Services

Essential

recording all voice interactions

hosted in a secure Azure cloud

data retention up to 24 months

separate storage and database

bring your own storage

Pro

Includes all essential features plus:

double recording for high availability

Data Retention: unlimited

Geo-redundancy & disaster recovery